บริษัท เอ็คคริมิส โซลูชั่นส์ จำกัด

-Develop accurate and efficient programs -Maintain current knowledge of standard language, coding methods, and operations requirements -Thoroughly tests the operation of completed programs and linkage to other programs -Assists the system analyst to establish file requirements and processing specifications for automated portions of the system -Build software and deploy to UIS/SIT/UAT environment -Working alongside other engineers and developers working on different layers of the infrastructure. -Having commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. -Understand Sql and noSQL concept and experience in using Mongo Database

- Knowledge in Oracle, PostgreSQL, MySQL database and Hadoop Cloudera - Knowledge in NOSQL DB like Cassandra, Couchbase - Knowledge and Experience in Oracle GoldenGate - Experience manage and support Oracle database Real Application Clustering including design, install,implement, tune and improve performance - Experience manage and support PostgreSQL Clustering and replication - Experience manage and support Cloudera Hadoop and replication - Analyzes database performance and adjust database parameters to tune databases for optimal performance. - Good knowledge and implement Database backup and recovery procedures - Good knowledge of security and integrity Database - Troubleshoots databases incidents or operational problems. - Experience database migration, replication and data distribution

Interview new agents joining the team. Manage the team on a day-to-day basis to ensure that agents are meeting performance targets. Conduct spot-checks on agents' calls to ensure compliance with campaign requirements and provide feedback as needed. Ensure that the team is making a minimum number of calls per week and achieving the required conversion rates for each campaign. Provide regular performance reports to Senior Team leader. Work with individual agents to help them achieve daily points targets and meet campaign targets. Motivate and support the team by setting fun team incentives, teaching them how to make the most of old data, recommending them for campaigns that suit their skillset, and escalating genuine data/technical/QA/deliverability related issues with campaigns and following through on finding solutions. Provide regular team-based training. Identify consistently underperforming agents and take appropriate steps to improve their performance, including escalating them to Senior TLs for performance management or putting them on a performance improvement plan. Provide minor administrative support, such as adding and checking leave entries, as needed. Contribute to team leader meetings, proactively look for ways to improve productivity across the team. Use your initiative to find ways to improve your team’s overall performance.

-ตรวจสอบคุณภาพของ software -ทำ Design Test Cases -จัดทำเอกสาร Test Case, Test Script -ทดสอบระบบตาม Requirement ของลูกค้า -System and Integration Testing -จัดทำคู่มือการใช้งานระบบ (User Manual)

• 7 to 10 years of Telecom Testing experience and managing team size of 50+ resources • Accountable for all Scrum rooms and projects under the domain • Good understanding of Agile and waterfall methodologies and process • Hands-on on estimation of test cases and gathering metrics • Should manage clients and vendors effectively • Have experience in Microfocus tools • Accountable for review and ownership of Test Plan of the functional , NFT and Automation projects and scrum rooms • Responsible to understand the demand and manage the overall functional testing team • Close coordination with Test Delivery leads / Customer side leads for reporting to all project stakeholders • Have experience in handling multiple OSS / BSS projects • Have good hands-on on testing tools • Should be bilingual in both English and Thai language • Adaptable to modern techniques and process with very good communication and interpersonal skills